View Portsmouth Children's Social Care Procedures Manual View Portsmouth Children's Social Care Procedures Manual

Quick Guide

Welcome to this edition of the Portsmouth Children’s Homes Procedures Manual

This manual was updated in January 2019, see Section 3, Amendments.

All former procedures both in paper and electronic forms are superseded by this manual and should no longer be used.

Before proceeding to the body of the manual, please read this 'Quick Guide'. If you wish to be notified when this manual is updated please use the 'register for updates' button on the left hand side of the screen.


  1. Display and Browser Options
  2. About this Manual
  3. Amendments
  4. Planned Updates
  5. Children’s Homes Quality Standards
  6. Keywords
  7. Terminology
  8. Printing and Retaining Copies
  9. Compliance and Copyright

1. Display and Browser Options

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons, which are on the menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

They look like this:smallmediumlargehivis

2. About this Manual

This Manual contains all of our key policies and procedures, listed in ‘Contents’ on the left hand side of the screen.

The procedures are sub divided into several Sections e.g. Section 1: Ethos and Key Policies.

When you have read this guide, start by familiarising yourself with the Contents List and the Procedures listed under each Section.

You will see that our key policy statements are in Section 1: Ethos and Key Policies; the other Sections primarily contain procedures and/or guidance.

All efforts are taken to ensure that the procedures are up to date; if you discover any errors including typing or spelling mistakes, please notify.

If you are unable to find a Procedure you require, consult your Manager or use the Search function – on the left hand side of the screen.

3. Amendments

Click here to view details of updates made to this manual.

4. Planned Update

If you want to make an amendment to an existing chapter in the manual for inclusion at the next update, or if you have any queries or suggestions, please contact your Manager.

The next scheduled update will be November 2019.

When the manual is updated, chapters that have been significantly amended or are new will be shown in the Contents List and at the top of the relevant chapter.

5. Children’s Homes Quality Standards

Most Chapters contain a summary of the Standards that are relevant, together with links to a web enabled version of the Standards.

At any time, you can access/view the Quality Standards by clicking on ‘Standards’ on the left hand side of the screen.

6. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Notifiable Disease (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

7. Terminology

7.1 Key Terms 

We have tried to use consistent terminology throughout the Manual, as follows:


This is a generic term which means Children's Home.

'Child' or 'Young Person'

Both of these terms are used to mean any child under the age of 18.

Home’s or Registered Manager

This is the registered manager for the home, sometimes the term ‘Manager’ is used.

Line Manager

This is used to denote the first line manager for the home; the person who supervises the Home’s Manager.

Staff or Carer

Means all Staff and Carers whether employed or not.

Key Worker or Link Worker

Members of staff that have special responsibility for children in the home.


Means person with Parent or person with Parental Responsibility.

Regulatory Authority

Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.

Social Worker

This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

Placing Authority

Placing Authority means the local authority/agency responsible for placing the child or commissioning the service (usually Children's Services - see below).

Children's Services, Children's Social Care Services

All these terms are used in this manual. In effect they mean the same thing. In some areas, Children's Services still exist, but in most areas they have replaced Children's Services with Children's Social Care Services - which normally provide children's social care and education services within the local authority.

Placement Plan

The term 'Placement Plan' is the generic term meaning the home’s own plan for the child/young person. The term ‘Placement Information Record’ is an Integrated Children’s Service (ICS) record, generated by the Placing Authority.

7.2 Senior Manager Notifications/Approvals

If a senior manager, above the Home’s Line Manager, needs to be notified or give approval in given circumstances we use the term Designated Manager e.g. Designated Manager (Complaints). You will see that any term like this is highlighted and links to a document which states the post title or name of the relevant Manager.

At any time, you can view a summary of all circumstances where a senior manager must be notified or give approval – and other agencies e.g. if a Schedule 5 Notification is required – this procedure is in Section 10: Management and Administration Chapter 10.4: Delegated Authorities and Notifications.

8. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure.

Please note, copies may be printed for reference only, they may NOT be retained for more than 3 working days or used for any other purpose.

9. Compliance and Copyright

9.1 Regulatory Compliance

Every effort has been taken to ensure regulatory compliance.

9.2 Copyright

The content of this manual can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Portsmouth City Council.